Question 1

What makes Snapstay different from Cloudbeds or Little Hotelier?

Accepted Answer

Three things: 1) Built for boutique hotels, not adapted from enterprise software - no feature bloat or complexity. 2) AI-powered reputation management that pulls reviews from Google, Booking.com, and TripAdvisor into one place with suggested responses. 3) Transparent pricing with zero lock-in - one flat fee, no commissions, cancel anytime.

Question 2

How long does setup actually take?

Accepted Answer

15 minutes to connect. Same day to go live. Zero downtime guaranteed. Day 1: Connect payment, import rooms, link booking sites. Day 2: Test and start taking bookings. We handle data transfer, you just approve it.

Question 3

Can my staff actually use this without training?

Accepted Answer

Yes. Clean, simple design with 5-minute video tutorials and live training included. 24/7 support available. Most front desk staff are comfortable within a day, fully proficient in a week.

Question 4

Do I have to replace my current hotel software?

Accepted Answer

No. We connect to 20+ systems including Cloudbeds, Opera, Mews. Updates sync both ways. Start with just our direct booking tool and add more features when ready.

Question 5

Can I really get more direct bookings instead of paying Booking.com commissions?

Accepted Answer

Yes. Most hotels shift from 70% third-party to 40-45% direct bookings within 6 months. Moving just 20 bookings per month from Booking.com to direct saves $600-900 in commissions.

Question 6

How much does this cost?

Accepted Answer

One flat monthly fee with everything included: direct booking system, sync across all booking sites, review management with AI responses, 24/7 support, and personal onboarding. Contact us for custom quote based on room count.

Question 7

How do you prevent double bookings?

Accepted Answer

0.3-second updates. When a guest books on Airbnb, every site updates instantly. We check for updates continuously, not every 1-2 minutes like most systems. Changes flow both ways and we block selling rooms you don't have.

Question 8

What kind of support do you actually get?

Accepted Answer

Direct access to the team who built it. Same-day responses, real humans who know hotels, live chat/phone/email, proactive monitoring. Check real-time status at status.snapstay.ai. No chatbots.

Take back the bookings you already earned

Same guests. Better margins.

$0/year

See your hidden profits in 10 seconds. A 20-room boutique hotel leaves $7,200/year on the table. That's a new booking engine, paid for.

Guest finds you on Booking.com They love your hotel and want to book

Googles your hotel name to book direct 65% of travelers do this to avoid fees†

Tries your checkout but gets frustrated 53% abandon if page loads over 3 seconds†

Returns to Booking.com defeated Another $30 gone to commissions

Convert More Guests. Skip the OTA Fees.

Sync Every Channel. Never Oversell.

Your questions, answered.

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