Privacy Policy
1. Introduction
Welcome to Snapstay. This Privacy Policy explains how Snapstay OÜ (“we,” “us,” or “our”), a company registered in Estonia, collects, uses, and protects your information when you use our SaaS platform for hotels.
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
2. Information We Collect
We collect only the information necessary to provide our service to you. This includes:
- Account Information: When you sign up, we collect personal identifiers such as your name, email address, phone number, and physical/billing address.
- User Content: We store the digital assets you upload to the platform, specifically hotel room images and related metadata.
- Payment Information: We do not store your full credit card details. All payment processing is handled by Stripe, a secure third-party processor. We only retain payment confirmation and billing status.
- Technical Data: When you visit our website, we automatically collect basic technical information, including your IP address, browser type, and device type (mobile vs. desktop).
3. How We Use Your Information
We use your data for the following specific purposes:
- To Provide the Service: To manage your account, host your images, and allow you to use the Snapstay software.
- To Improve Our Product: We analyze usage trends to understand which features are valuable and how we can improve the user interface.
- Customer Support: To respond to your inquiries via email.
- Billing: To process your subscription payments.
Note: We do not use your email address for marketing newsletters or promotional blasts. We use it strictly for transactional updates (e.g., password resets, billing receipts, important service alerts).
4. Third-Party Service Providers (Sub-processors)
We share data with a select group of trusted third-party service providers solely to operate our business. We do not sell your data to anyone.
| Provider | Purpose | Location/Note |
|---|---|---|
| Fly.io | Hosting & Database | Infrastructure provider |
| Stripe | Payment Processing | Secure payment gateway |
| Seline.so | Analytics | Privacy-preserving analytics (No personal tracking) |
5. Cookies and Tracking
We use a minimal approach to cookies:
- Essential Cookies: We use cookies strictly to keep you logged in to your account (Authentication).
- No Tracking Pixels: We do not use Facebook Pixels, Google Ads cookies, or other third-party tracking tools to follow you across the web.
6. Data Security
We take the security of your data seriously. We use industry-standard SSL/HTTPS encryption to protect data in transit between your device and our servers. Access to your data is restricted to authorized personnel and our secure third-party providers.
7. Your Rights (GDPR)
Under the GDPR, you have specific rights regarding your personal data:
- Right to Access: You can ask us for a copy of the data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate data.
- Right to Erasure (“Right to be Forgotten”): You can request that we delete your account and all associated data.
- Right to Portability: You can request to receive your data in a structured, commonly used format.
To exercise any of these rights, or to delete your account, please contact us at the email below.
8. Data Retention
We retain your personal information and uploaded content only as long as your account is active. If you request to delete your account, we will remove your data from our active databases.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Snapstay OÜ
Email: support@snapstay.ai
Location: Estonia